Categories
Our Payment Policy
The Gigboon freelancing platform is committed to fostering a professional, respectful, and safe environment for freelancers and clients. These community standards are designed to ensure that all members of Gigboon adhere to high ethical and professional practices, ensuring fairness, respect, and trust.
1. Overview
This Payment Policy outlines the processes, fees, and conditions related to transactions on Gigboon.com. By using our platform, you agree to these terms.
2. Payment Methods
Accepted Methods: Gigboon.com accepts payments via credit/debit cards, and other secure integrated payment gateways.
Currency: Transactions are processed in LKR and Currency conversion fees may apply for international transactions.
3. Buyer Payments
Deposit Requirements: Buyers must deposit the full project amount into Gigboon’s escrow system before work begins.
Payment Release: Funds are released to Sellers upon Buyer approval of the delivered work after a 7-day clearance period. If no action is taken by the within 3 days, funds may be released automatically after a 7-day clearance period.
4. Seller Earnings
Service Fees: A service fee of 15% is deducted from the Seller’s earnings per completed transaction.
Withdrawal Process: Sellers can withdraw their earnings after a 7 clearance period. Withdrawal methods include bank transfer, or other available options.
5. Escrow System
Protection: All payments are held in escrow until project completion, providing security for both Buyers and Sellers.
Dispute Resolution: In the event of a dispute, funds remain in escrow until the issue is resolved per our Dispute Resolution Policy.
6. Refunds and Cancellations
Eligibility: Refunds are available under specific conditions, such as non-delivery of services or mutual agreement between Buyer and Seller.
Processing: Refunds are processed back after a 7-day clearance after approval.
7. Late Payments
Penalties: Late payments by Buyers may incur additional fees. Sellers are not obligated to start or continue work until payment is secured.
Account Suspension: Repeated late payments may result in account suspension.
8. Taxes
Responsibility: Users are responsible for reporting and paying any applicable taxes related to their transactions on Gigboon.com.
9. Chargebacks
Disputes: If a Buyer initiates a chargeback, Gigboon.com will investigate. Sellers may be required to provide evidence of service delivery.
Penalties: Unwarranted chargebacks may result in account suspension or legal action.
10. Account Security
Fraud Prevention: Users must ensure the security of their payment information. Gigboon.com employs encryption and other security measures to protect transactions.
Unauthorized Transactions: Report any unauthorized transactions immediately. Gigboon.com is not liable for losses due to compromised accounts.
11. Payment Disputes
Resolution: Payment disputes will be handled in accordance with our Dispute Resolution Policy. Funds in escrow may be withheld until a resolution is reached.
Final Decision: Gigboon.com’s decision in payment disputes is final and binding.
12. Updates to the Payment Policy
We may update this Payment Policy from time to time. Changes will be effective upon posting on the platform, and your continued use of our services constitutes acceptance of the revised terms.
13. Contact Information
For payment-related inquiries, please contact: Gigboon.com
By adhering to these standards, we can create a thriving, professional community on Gigboon where freelancers and clients collaborate effectively, trust is built, and successful projects are completed.